If your course access is close to expiring (or has recently expired), you may be eligible to purchase a course extension within our 2-month grace period. Extensions give you extra time to complete your training and assessments without losing your progress. Extensions are subject to eligibility criteria.
Important notes
- Extensions must be purchased before the grace period ends.
- The extension period starts from the date of expiry
- If your course is nearing expiry, we recommend purchasing early to avoid interruptions to access.
Eligibility Criteria
You can purchase a course extension if:
Your enrolment is still active, OR
Your enrolment has expired within the last 2 months (grace period)
AND
The training package related to the course has not changed
If your course expired more than 2 months ago, an extension is not available and you will need to contact our team to discuss re-enrolment options.
What an extension does (and doesn’t) include
An extension provides:
Continued access to your learner portal and course resources
Time to submit outstanding assessments during the extension period
Retention of your existing course progress (where applicable)
An extension does not include:
Priority grading, fast-tracked marking, or 1:1 coaching (unless you purchase an upgrade separately, if available)
Changes to course requirements—assessment evidence requirements still apply
FAQ’s
How do I know if I’m within the grace period?
If your course expiry date was within the last 2 months, you’re eligible to purchase an extension.
Will I lose my work if my course expires?
Your access may pause after expiry. If you purchase within the grace period, your access is restored and your progress is retained (where applicable).
Can I purchase multiple extensions?
Extensions are subject to policy limits. If you need further support, contact our team.
I’m outside the grace period—what now?
Please contact us to discuss re-enrolment options.
